Shipping & Returns
Last updated: May 2026
Dispatch
Orders are dispatched after production is complete and quality checked. Estimated dispatch dates are provided at the time of order confirmation. Rush orders are prioritised where possible.
Delivery options
Orders can be shipped to the partner's address or dispatched directly to the customer in neutral, unbranded packaging (white-label fulfilment). Delivery method is selected at order time.
Delivery times
Orders are produced and dispatched within 1–2 working days, with standard UK delivery taking 1–2 business days from dispatch. Express options may be available on request.
Shipping charges
GenMake currently offers direct fulfilment within the UK. Delivery charges are calculated separately from the product price and are shown before you complete your order. We do not currently offer blanket free shipping — the delivery charge reflects the actual shipping cost for your destination and product.
International delivery
International delivery is being introduced selectively and is dependent on the destination, product size and shipping requirements. Where international delivery is available, the applicable shipping charge will be shown before the order is completed. We do not currently offer worldwide shipping. If your destination is not listed at checkout, international delivery is not yet available for that route.
Tracking
Tracking numbers are provided in the partner portal once an order is dispatched.
Returns and refunds
All items are personalised and made to order. As such, they cannot be returned unless they are demonstrably faulty or not as described. If a product arrives damaged or with a production error, contact us within 7 days of receipt with photos. We will resolve genuine faults promptly.
Faulty or damaged items
Contact hello@genmake.co.uk with your order reference, photos of the fault and a brief description. We aim to respond within one business day.



